Outage in Cisco Duo
All Deployments: Degradation in India VOIP services
Resolved Minor
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Outage Details
We are currently investigating an issue causing degradation in India VOIP services resulting in MFA calls failing intermittently. As a workaround, please leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys.
Please check back here or subscribe to updates for any changes.
Components affected
Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call DeliveryLatest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/13/2025 08:31PM
We are no longer seeing outage reports from the backend provider. All services are considered fully operational.
MONITORING
about 3 hours ago - at 05/13/2025 07:44PM
We are seeing improvements in the outage reports of the backend provider and are monitoring phone callback authentication success rates for the area.
Please check back here or subscribe to updates for any changes.
IDENTIFIED
about 7 hours ago - at 05/13/2025 03:17PM
We have identified a backend provider issue causing degradation in India VOIP services causing MFA calls to intermittently fail and are waiting on a fix. As a workaround, please continue to leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys. Please check back here or subscribe to updates for any changes.
INVESTIGATING
about 8 hours ago - at 05/13/2025 02:56PM
We are continuing to investigate this issue.
INVESTIGATING
about 8 hours ago - at 05/13/2025 02:54PM
We are currently investigating an issue causing degradation in India VOIP services resulting in MFA calls failing intermittently. As a workaround, please leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys.
Please check back here or subscribe to updates for any changes.
Latest Cisco Duo outages
All Deployments: Duo Phone Call Authentication Failures for India - about 1 month ago
All Deployments: Duo Phone Call Authentication Failure for US Region - about 1 month ago
All Deployments: Admin Panel Login Issues - 3 months ago
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