Outage in Cisco Duo

Duo Support Phone Number Unable to Detect Key Press

Resolved Minor
June 30, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

Need to monitor Cisco Duo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Cisco Duo, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating issues with our Duo Support phone number found in the Admin Panel where key presses are not detected in phone tree. In the meantime, please use our phone numbers found on our website below: https://duo.com/support
Components affected
Cisco Duo Phone Support
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/30/2025 08:55PM

We have tested from multiple providers and are able to confirm that key presses are registering successfully again.

IDENTIFIED 1 day ago - at 06/30/2025 07:00PM

We have identified the issue causing the Duo Support phone number to not be able to accept key presses in the phone tree. This issue relates to a problem with our backend phone provider and we are working with them to get it corrected as soon as possible.

In the meantime, please use our phone numbers found on our website below:
https://duo.com/support

INVESTIGATING 1 day ago - at 06/30/2025 03:18PM

We are currently investigating issues with our Duo Support phone number found in the Admin Panel where key presses are not detected in phone tree.

In the meantime, please use our phone numbers found on our website below:
https://duo.com/support

Latest Cisco Duo outages

Issue with Admin Panel Activity Logs Access - 13 days ago
All Deployments: Duo Phone Call Authentication Failure for India Region - 21 days ago
[DUO50] Admin Panel Login Failures - 25 days ago
SMS Delivery Issues to Netherlands & Australia Phone Numbers - 26 days ago
DUO64: Authentication failures for some users - 29 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook