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Outage in Cisco Duo

Duo Support Phone Number Unable to Detect Key Press

Resolved Minor
June 30, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating issues with our Duo Support phone number found in the Admin Panel where key presses are not detected in phone tree. In the meantime, please use our phone numbers found on our website below: https://duo.com/support
Components affected
Cisco Duo Phone Support

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RESOLVED 10 months ago - at 06/30/2025 08:55PM

We have tested from multiple providers and are able to confirm that key presses are registering successfully again.

IDENTIFIED 10 months ago - at 06/30/2025 07:00PM

We have identified the issue causing the Duo Support phone number to not be able to accept key presses in the phone tree. This issue relates to a problem with our backend phone provider and we are working with them to get it corrected as soon as possible.

In the meantime, please use our phone numbers found on our website below:
https://duo.com/support

INVESTIGATING 10 months ago - at 06/30/2025 03:18PM

We are currently investigating issues with our Duo Support phone number found in the Admin Panel where key presses are not detected in phone tree.

In the meantime, please use our phone numbers found on our website below:
https://duo.com/support

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