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Outage in Cisco Duo

Duo AI Assistant Intermittent failures

Resolved Minor
July 23, 2025 - Started 9 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/24/2025 12:33PM

We can confirm that the issue with the Duo AI assistant has been resolved.

MONITORING 9 months ago - at 07/24/2025 12:26AM

We have implemented a fix and we are monitoring the results.

IDENTIFIED 9 months ago - at 07/23/2025 10:58PM

We have identified the issue causing Intermittent failures with Duo AI Assistant.

INVESTIGATING 9 months ago - at 07/23/2025 10:33PM

We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.

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