Outage in Cisco Duo
Duo AI Assistant Intermittent failures
Resolved MinorIncident Report
We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/24/2025 12:33PM
We can confirm that the issue with the Duo AI assistant has been resolved.
MONITORING
9 months ago - at 07/24/2025 12:26AM
We have implemented a fix and we are monitoring the results.
IDENTIFIED
9 months ago - at 07/23/2025 10:58PM
We have identified the issue causing Intermittent failures with Duo AI Assistant.
INVESTIGATING
9 months ago - at 07/23/2025 10:33PM
We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.
Latest Cisco Duo outages
SMS Delivery Failures - 3 days ago
Service Outage on DUO81 - about 2 months ago
Service degradation on DUO81 - about 2 months ago
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