Outage in Cisco Duo

All US Deployments: AI Assistant failures

Resolved Major
July 31, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue with AI Assistant not functioning on all US deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/01/2025 03:27AM

The issue with AI Assistant failures in all US deployments is now resolved and full functionality is restored.

MONITORING about 2 months ago - at 08/01/2025 01:39AM

We have implemented a fix for the issue with AI Assistant in all US deployments.

We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.

IDENTIFIED about 2 months ago - at 08/01/2025 12:45AM

We have identified the cause of the AI Assistant issue for all US deployments and are actively working to restore the service.

INVESTIGATING about 2 months ago - at 08/01/2025 12:16AM

We are currently investigating an issue with AI Assistant not functioning on all US deployments and are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.

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