Outage in Cisco Duo
[Multiple Deployments] Administrators unable to access the Duo AI Assistant for the first time
Resolved MinorIncident Report
We have identified an issue preventing administrators from accessing the Duo AI Assistant for the first time and are working to deploy a fix.
Administrators who have previously used the AI Assistant are unaffected.
Please check back here or subscribe to updates for any changes.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/26/2025 10:41PM
We have confirmed the issue is now fully resolved. An RCA will be provided as soon as it is available.
MONITORING
7 months ago - at 09/26/2025 09:42PM
A known fix has been implemented, and we have seen a restoration of service. We will continue to actively monitor the results to ensure the issue is fully resolved.
IDENTIFIED
7 months ago - at 09/26/2025 02:54PM
We have identified an issue preventing administrators from accessing the Duo AI Assistant for the first time and are working to deploy a fix.
Administrators who have previously used the AI Assistant are unaffected.
Please check back here or subscribe to updates for any changes.
Latest Cisco Duo outages
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Service degradation on DUO81 - about 2 months ago
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