Outage in Cisco Duo

[Multiple Deployments] Administrators unable to access the Duo AI Assistant for the first time

Resolved Minor
September 26, 2025 - Started 20 days ago - Lasted about 8 hours
Official incident page

Incident Report

We have identified an issue preventing administrators from accessing the Duo AI Assistant for the first time and are working to deploy a fix. Administrators who have previously used the AI Assistant are unaffected. Please check back here or subscribe to updates for any changes.
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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 09/26/2025 10:41PM

We have confirmed the issue is now fully resolved. An RCA will be provided as soon as it is available.

MONITORING 20 days ago - at 09/26/2025 09:42PM

A known fix has been implemented, and we have seen a restoration of service. We will continue to actively monitor the results to ensure the issue is fully resolved.

IDENTIFIED 20 days ago - at 09/26/2025 02:54PM

We have identified an issue preventing administrators from accessing the Duo AI Assistant for the first time and are working to deploy a fix.

Administrators who have previously used the AI Assistant are unaffected.

Please check back here or subscribe to updates for any changes.

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