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Outage in Cisco Duo

[All Deployments] AI Assistant Outage for new users

Resolved Minor
February 18, 2026 - Started about 20 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 02/19/2026 01:31AM

The issue causing the failures for administrators access of the AI Assistant is now resolved and full functionality is restored.

We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.

IDENTIFIED about 19 hours ago - at 02/18/2026 07:48PM

We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.

INVESTIGATING about 20 hours ago - at 02/18/2026 06:28PM

We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.

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