Outage in Dutchie
BioTrack NM Patient Allotments Displaying Negative
Minor
May 06, 2026 - Started 3 days ago
Incident Report
We are currently investigating an issue affecting New Mexico operators where patient allotments in BioTrack are displaying as negative values when the actual allotment is positive. This is causing incorrect allotment checks at the point of sale. We have confirmed with BioTrack that this issue originates on their end and are actively working with them toward a resolution. We will continue to provide updates as more information becomes available.
Latest Updates ( sorted recent to last )
INVESTIGATING
3 days ago - at 05/06/2026 05:42PM
We are currently investigating an issue affecting New Mexico operators where patient allotments in BioTrack are displaying as negative values when the actual allotment is positive. This is causing incorrect allotment checks at the point of sale. We have confirmed with BioTrack that this issue originates on their end and are actively working with them toward a resolution. We will continue to provide updates as more information becomes available.
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