Outage in Dutchie
BioTrack (New Mexico) — Traceability Errors Surfacing as Invalid Login Credentials at Checkout
Resolved Minor
June 20, 2026 - Started 1 day ago
- Lasted about 13 hours
Incident Report
We have reached out to Biotrack for further investigation.
Latest Updates ( sorted recent to last )
INVESTIGATING
about 17 hours ago - at 06/20/2026 03:56PM
We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password"
We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency.
We appreciate your patience and will continue to provide updates as we have them.
INVESTIGATING
about 17 hours ago - at 06/20/2026 03:53PM
We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return successful transactions, and our engineering team continues to actively monitor the situation.
We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency.
We appreciate your patience and will continue to provide updates as we have them.
INVESTIGATING
1 day ago - at 06/20/2026 04:35AM
We have reached out to Biotrack for further investigation.
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