Outage in Dwolla

[Production] Delays in Real-Time Payment (RTP) Status Updates

Resolved Minor
May 12, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing an issue affecting Real-Time Payments (RTP) submitted through our API. Since approximately 5:00 AM CT, these payments have been processing as expected — meaning that funds are being successfully transferred to the intended bank accounts. However, their transfer status remains "pending" in our system, creating a discrepancy between the actual fund movement and the reported transaction state. The root cause has been identified, and we are actively implementing a fix to resolve the underlying issue. Note: To avoid unintended duplicate payments, please refrain from resubmitting these transactions, as the transfers are still being processed correctly. We appreciate your patience as we work to restore normal transfer status updates. Further updates will be provided as soon as they are available.
Components affected
Dwolla API - Production
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/12/2025 09:05PM

The status of all previously affected RTP transfers has been successfully updated to reflect the correct status. Webhooks have also been sent to notify of these status changes.

Thank you for your patience and understanding as we worked to resolve this issue.

MONITORING about 2 months ago - at 05/12/2025 07:29PM

Our team is now executing the status updates for the affected RTP transfers that remain in a pending state. This process is underway, and we will provide a final update once it is complete.

MONITORING about 2 months ago - at 05/12/2025 05:59PM

We are continuing to work on updating the status of the previous RTP transfers that remain in a pending state. These transfers were affected before our recent fix, which has been successfully processing new RTP transfers since deployment.

While we don’t have a precise ETA for when these status updates will be fully resolved, this is our top priority, and our team is actively working to correct the status of these affected transfers.

Thank you for your continued patience and understanding as we work to fully resolve this issue.

MONITORING about 2 months ago - at 05/12/2025 04:26PM

We have implemented a fix for the RTP status issue. All new RTP transfers submitted are processing correctly and are reflecting the appropriate status.

We are now working on updating the status of the 508 previously affected RTP transfers that remain in a "pending" state. We will provide further updates as this effort progresses.

Thank you for your patience and understanding.

IDENTIFIED about 2 months ago - at 05/12/2025 03:01PM

We are currently experiencing an issue affecting Real-Time Payments (RTP) submitted through our API. Since approximately 5:00 AM CT, these payments have been processing as expected — meaning that funds are being successfully transferred to the intended bank accounts. However, their transfer status remains "pending" in our system, creating a discrepancy between the actual fund movement and the reported transaction state.

The root cause has been identified, and we are actively implementing a fix to resolve the underlying issue.

Note: To avoid unintended duplicate payments, please refrain from resubmitting these transactions, as the transfers are still being processed correctly.

We appreciate your patience as we work to restore normal transfer status updates. Further updates will be provided as soon as they are available.

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