Outage in Dwolla

[Production] Delays in Operational Notifications related to Transfers and Masspays

Resolved Minor
May 16, 2025 - Started 17 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing delays in sending certain operational notifications. This impacts only the email notifications themselves and does not affect the underlying transaction processing or any other parts of the platform. Affected Operational Notification: - MassPay completed emails - Some transfer completion and transfer failed emails Our team is actively investigating the cause, and we will provide further updates as we work to resolve this issue. Thank you for your patience.
Components affected
Dwolla API - Production
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/17/2025 03:27AM

Our team has processed all pending notifications. The incident is resolved. Thank you for your patience.

IDENTIFIED 17 days ago - at 05/17/2025 01:58AM

A fix has been deployed, and new notifications are being processed normally. Our team is working through a process to send the pending notifications that were generated from approximately 3:20pm through 7pm CT. We will update the incident when that is completed.

IDENTIFIED 17 days ago - at 05/16/2025 10:00PM

We are currently experiencing delays in sending certain operational notifications. This impacts only the email notifications themselves and does not affect the underlying transaction processing or any other parts of the platform.

Affected Operational Notification:
- MassPay completed emails
- Some transfer completion and transfer failed emails

Our team is actively investigating the cause, and we will provide further updates as we work to resolve this issue. Thank you for your patience.

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