Outage in Dynatrace

OneAgent becomes offline after upgrading to version 1.307 on certain Windows hosts

Resolved Minor

February 24, 2025 - Started 16 days ago - Lasted about 18 hours

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Outage Details

We have identified an issue on Windows hosts where the OneAgent has gone offline after the upgrade to version 1.307. For customer being impacted by this issue we recommend manually installing previous working version 1.305 as a workaround. We are actively addressing this issue and will provide updates as progress is made.

Components affected

Latest Updates ( sorted recent to last )

16 days ago - at 02/24/2025 04:49AM

16 days ago - at 02/24/2025 10:04AM

We have identified an issue with the latest OneAgent release that is affecting only Windows servers having Carbon Black EDR installed. Affected customers can use the following workaround: Disable the option in Settings -> Processes and containers -> Built-in detection rules -> Automatically detect security software. After disabling it, either wait for the OneAgent to restart on its own (which happens every hour) or restart it manually. We are currently working on a permanent fix. We appreciate your patience and apologise for any inconvenience caused.

15 days ago - at 02/24/2025 04:41PM

We are still working on a permanent fix.

In the meantime, affected customers can still use the following workaround:
Disable the option in Settings -> Processes and containers -> Built-in detection rules -> Automatically detect security software. After disabling it, either wait for the OneAgent to restart on its own (which happens every hour) or restart it manually.

15 days ago - at 02/24/2025 10:53PM

An updated version 1.307.58.20250224-131615 has been deployed to all tenants. You can now safely re-enable the option in Settings -> Processes and containers -> Built-in detection rules -> Automatically detect security software, and restart the Oneagent. We apologize for any inconvenience caused. Please reach out to us via chat or ticket if you need assistance.

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