Outage in Dynatrace
OneAgent version 1.319 impacting end user access to web applications
Resolved Minor
August 15, 2025 - Started 8 months ago
- Lasted 4 days
Incident Report
We are currently investigating reports that OneAgent version 1.319 interferes with JavaScript execution, preventing end users from accessing certain web applications.
Our engineering team is actively assessing the scope and impact of this issue. As a temporary mitigation, customers can disable Real User Monitoring (RUM) for affected applications.
Further updates will be provided as more information becomes available.
Our engineering team is actively assessing the scope and impact of this issue. As a temporary mitigation, customers can disable Real User Monitoring (RUM) for affected applications.
Further updates will be provided as more information becomes available.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
8 months ago - at 08/15/2025 03:47PM
We are currently investigating reports that OneAgent version 1.319 interferes with JavaScript execution, preventing end users from accessing certain web applications.
Our engineering team is actively assessing the scope and impact of this issue. As a temporary mitigation, customers can disable Real User Monitoring (RUM) for affected applications.
Further updates will be provided as more information becomes available.
8 months ago - at 08/15/2025 06:02PM
Our engineering team is actively assessing the scope and impact of this issue, and initial findings have indicated that it affects RUM enabled IIS based applications.
We are continuing to investigate and will provide updates as they become available.
Temporary mitigation remains the disabling of Real User Monitoring (RUM) for affected applications.
8 months ago - at 08/15/2025 10:51PM
We have identified the issue and confirmed that it is related to RUM enabled IIS applications. Engineering is working on a fix and we will provide updates as they become available.
Mitigation remains the same - disabling of Real User Monitoring (RUM) for affected applications.
8 months ago - at 08/18/2025 08:14AM
Our engineering team has identified the root cause and is actively working on a fix. Once the solution has been fully tested, we will roll it out immediately.
As a temporary workaround, we recommend disabling Real User Monitoring (RUM) for any affected applications. If you're still experiencing related symptoms, please reach out by submitting a Support ticket.
We appreciate your patience and will continue to provide updates as more information becomes available.
8 months ago - at 08/18/2025 07:21PM
Our engineering team has identified the root cause and is actively working on a fix. We want to reassure you that work on the solution is ongoing, and we’re making steady progress toward resolution. Once the fix has been fully tested, we will roll it out immediately.
As a temporary workaround, we recommend disabling Real User Monitoring (RUM) for any affected applications. If you're still experiencing related symptoms, please submit a Support ticket so we can assist further.
We appreciate your patience and will continue to provide updates as more information becomes available.
Latest Dynatrace outages
Support ticket access (Zendesk) - 18 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
