Outage in Dynatrace
OneAgent version 1.337 may impact IBM MQ message processing for .NET applications
Resolved Minor
May 20, 2026 - Started 1 day ago
- Lasted about 7 hours
Incident Report
Summary AI Generated
OneAgent for .NET version 1.337 caused message processing failures in IBM MQ environments, preventing downstream applications from properly processing incoming messages and disrupting business operations. The incident lasted 7.3 hours with Dynatrace recommending customers avoid upgrading to version 1.337 until a fix was implemented. A manual mitigation was made available through support tickets while the team worked on a permanent resolution.
We are currently investigating an issue related to OneAgent for .NET version 1.337, which is impacting message processing in environments using IBM MQ. As a result, some downstream applications are unable to properly process incoming messages, which may lead to disruptions in normal business operations.
Our team is actively working to identify and resolve the problem, and we will provide updates as more information becomes available.
At the time we recommend not to update to 1.337 if you have agents in this scenario.
Please follow here for updates.
Our team is actively working to identify and resolve the problem, and we will provide updates as more information becomes available.
At the time we recommend not to update to 1.337 if you have agents in this scenario.
Please follow here for updates.
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Latest Updates ( sorted recent to last )
1 day ago - at 05/20/2026 01:44PM
We are currently investigating an issue related to OneAgent for .NET version 1.337, which is impacting message processing in environments using IBM MQ. As a result, some downstream applications are unable to properly process incoming messages, which may lead to disruptions in normal business operations.
Our team is actively working to identify and resolve the problem, and we will provide updates as more information becomes available.
At the time we recommend not to update to 1.337 if you have agents in this scenario.
Please follow here for updates.
about 23 hours ago - at 05/20/2026 07:02PM
We are actively working on a fix for the issue affecting OneAgent for .NET version 1.337. Mitigation will take some time, and we will continue to provide updates here as progress is made. We do have a manual mitigation for those customers directly impacted. Please open a Support ticket and our team can assist you with this.
In the meantime, we recommend that customers using IBM MQ do not upgrade to version 1.337 until mitigation has been completed.
We apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue.
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