Outage in Dynatrace

RUM on Grail Data Partially Inaccessible

Resolved Minor

September 24, 2025 - Started 7 months ago - Lasted about 11 hours

Incident Report

We're investigating an issue with RUM on Grail, which is currently in Public Preview. https://docs.dynatrace.com/docs/whats-new/preview-releases#real-user-monitoring-on-grail

RUM on Grail data may not display properly for applications using Dynatrace JavaScript Agent version 1.315 or older.

We are actively investigating and will provide updates as more information becomes available.

If you are experiencing this issue, please open a support case so we can assist you directly.

Thank you for your patience.

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7 months ago - at 09/24/2025 09:13PM

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