Outage in Dynatrace
Support ticket access (Zendesk)
Resolved Minor
April 02, 2026 - Started 1 day ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
Dynatrace's support ticket system (Zendesk) experienced a major outage lasting 2.7 hours, preventing users from logging in to access support services. The company worked with their provider to restore the system while directing users to call +1-844-900-3962 for immediate support needs. The login functionality was eventually restored after the provider resolved the underlying issue.
Users are currently unable to login to our support system.
We are working with our provider to restore services and will provide further updates as further information is available.
Please contact +1-844-900-3962 if you need immediate support.
We apologise for the disruption and are working to restore access as soon as possible.
We are working with our provider to restore services and will provide further updates as further information is available.
Please contact +1-844-900-3962 if you need immediate support.
We apologise for the disruption and are working to restore access as soon as possible.
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Latest Updates ( sorted recent to last )
1 day ago - at 04/02/2026 05:46AM
Users are currently unable to login to our support system.
We are working with our provider to restore services and will provide further updates as further information is available.
Please contact +1-844-900-3962 if you need immediate support.
We apologise for the disruption and are working to restore access as soon as possible.
1 day ago - at 04/02/2026 08:29AM
Access to the Dynatrace Support Portal has been fully restored, and users are now able to log in as expected. The service is operating normally.
We are currently monitoring the situation.
We apologize for the inconvenience caused and appreciate your patience.
1 day ago - at 04/02/2026 08:51AM
We have identified that customers are still not able to access the Dynatrace Support Portal.
We are working with our provider to restore services and will provide further updates as further information is available.
Please contact +1-844-900-3962 if you need immediate support.
We apologize for the inconvenience and recommend monitoring this status page for further updates.
1 day ago - at 04/02/2026 09:23AM
We have identified that customers are still not able to access the Dynatrace Support Portal.
Work with the service provider is ongoing to restore normal functionality. In the meantime, customers who need product support should email techsupport@dynatrace.com and include the relevant details of their request.
For additional information, please refer to:
https://community.dynatrace.com/t5/Heads-up-from-Dynatrace/Service-disruption-Support-ticket-access-Zendesk/ta-p/297165
We apologize for the continued inconvenience and recommend monitoring this status page for further updates.
1 day ago - at 04/02/2026 09:45AM
Based on our current assessment, accessing the Dynatrace Support Portal is still not possible. Existing tickets can be updated and responded via e-mail. Chat functionality remains available, though some response delays may occur.
We are working with the service provider to fully restore normal functionality. In the meantime, customers who need product support can open chat or email techsupport@dynatrace.com and include the relevant details of their request.
For additional information, please refer to:
https://community.dynatrace.com/t5/Heads-up-from-Dynatrace/Service-disruption-Support-ticket-access-Zendesk/ta-p/297165
We apologize again for the inconvenience and recommend monitoring this status page for further updates.
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