Outage in Dynatrace
AWS operational issue may impact some US deployments
Resolved Minor
May 07, 2026 - Started 23 days ago
- Lasted about 18 hours
Incident Report
Summary AI Generated
An AWS operational issue in the US-EAST-1 region caused degraded data ingestion for Dynatrace US deployments, resulting in missing or delayed data, intermittent API errors, and processing delays across metrics, logs, events, and user sessions. The incident lasted 18 hours with recovery actions progressively restoring data ingestion, though some high-volume customers continued experiencing delayed span processing and a limited subset still faced ingestion issues for certain data types. Full resolution was achieved through capacity adjustments and system recovery measures that allowed the platform to catch up on previously delayed data.
We've identified an issue of degradated data ingestion due to the AWS Amazon Elastic Compute Cloud (N. Virginia) operational issue in a single Availability Zone (use1-az4) in the US-EAST-1 Region.
More details can be found: https://health.aws.amazon.com/health/status
We are actively monitoring this incident and will update here as the situation changes.
More details can be found: https://health.aws.amazon.com/health/status
We are actively monitoring this incident and will update here as the situation changes.
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Latest Updates ( sorted recent to last )
23 days ago - at 05/08/2026 01:01AM
We've identified an issue of degradated data ingestion due to the AWS Amazon Elastic Compute Cloud (N. Virginia) operational issue in a single Availability Zone (use1-az4) in the US-EAST-1 Region.
More details can be found: https://health.aws.amazon.com/health/status
We are actively monitoring this incident and will update here as the situation changes.
23 days ago - at 05/08/2026 02:13AM
We've observed significant improvements following the mitigation from AWS.
We are actively monitoring this incident and will update here as the situation changes.
22 days ago - at 05/08/2026 09:27AM
We are observing broad data ingestion issues that may result in missing or delayed data for customers. Intermittent API ingest requests may also return 500 errors due to elevated memory pressure on ActiveGates.
The impact is currently observed in the US‑EAST‑1 region. We are actively working toward full stabilization and continue to closely monitor the situation.
We apologize for the inconvenience and recommend monitoring the Dynatrace Status page for further updates.
22 days ago - at 05/08/2026 11:02AM
Recovery actions have been completed and data ingestion is now progressing. The platform is currently catching up on previously delayed ingest, and as a result, real‑time observability may take additional time to fully normalize.
Additional capacity adjustments are being applied to accelerate processing and support faster recovery of data visibility. We continue to closely monitor the situation.
We apologize for the inconvenience and recommend monitoring the Dynatrace Status page for further updates.
22 days ago - at 05/08/2026 12:11PM
Data ingestion has largely recovered and logs and metrics are ingesting normally. Some customers with high ingest volume may still observe delayed processing for spans, while other customers are seeing normal ingest across all data types.
Additional recovery actions have been applied, and the remaining impact is limited to span processing as the system continues to catch up in approximately 2 hours. We are closely monitoring progress.
We apologize for the inconvenience and recommend monitoring the Dynatrace Status page for further updates.
22 days ago - at 05/08/2026 02:35PM
We have identified that a limited set of metrics, logs, events, and user sessions are still experiencing ingestion issues, impacting a subset of customers. We are actively working on additional mitigation measures.
We apologize for the inconvenience and recommend monitoring the Dynatrace Status page for further updates.
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