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Outage in Dynatrace

Potential Observability Impact During OpenShift Upgrade to Version 1.341

Resolved Minor
July 17, 2026 - Started 23 days ago - Lasted 3 days

Incident Report

Summary AI Generated

A bug in Dynatrace OneAgent version 1.341 caused reduced or lost OpenShift observability for customers using full monitoring mode, lasting approximately 68 hours. Application-only monitoring users were unaffected. Dynatrace published downgrade instructions and advised impacted customers to revert to the previous OneAgent version via self-service or support while a permanent fix was developed.

We have identified a potential issue affecting OpenShift observability when upgrading to OA 1.341. This may result in reduced or lost visibility into OpenShift environments, which could impact monitoring of production environments.

Our team is aware of the issue and is actively working on a fix. We recommend that customers review this potential impact before proceeding with the upgrade and continue monitoring their OpenShift environments closely. If you have already upgraded to OA 1.341, please open up a support case so that our team can assist with reverting you back to the previous version, which is not affected by this issue.

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Latest Updates ( sorted recent to last )
23 days ago - at 07/17/2026 07:18PM

We have identified a potential issue affecting OpenShift observability when upgrading to OA 1.341. This may result in reduced or lost visibility into OpenShift environments, which could impact monitoring of production environments.

Our team is aware of the issue and is actively working on a fix. We recommend that customers review this potential impact before proceeding with the upgrade and continue monitoring their OpenShift environments closely. If you have already upgraded to OA 1.341, please open up a support case so that our team can assist with reverting you back to the previous version, which is not affected by this issue.

23 days ago - at 07/18/2026 06:01AM

Our team continues to actively work on a fix. In the meantime, we have published a community article with downgrade instructions to assist customers who may be affected by the OpenShift monitoring issue after upgrading to OneAgent version 1.341:

https://community.dynatrace.com/t5/Troubleshooting/k8s-oc-Downgrading-OneAgent-in-Kubernetes-and-OpenShift-with-the/ta-p/302087

If you require assistance with the downgrade process, please open a support case and our team will assist you accordingly.

We apologise for any inconvenience this issue may cause.

21 days ago - at 07/20/2026 09:17AM

We have narrowed the scope of the issue and customers using application-only monitoring are not expected to be affected.​‌

While we continue to work on a fix, customers experiencing this issue can use the previously provided downgrade guidance or contact Dynatrace Support for assistance.​‌

We will provide further updates as they become available. We apologize for any inconvenience this issue may cause.

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