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Outage in Dynatrace

Performance Degradation impacting environments within US East Region

Resolved Minor
August 27, 2026 - Started 1 day ago - Lasted about 14 hours

Incident Report

Summary AI Generated

Dynatrace experienced a performance degradation affecting some customer environments in the US East region. The incident lasted approximately 28 minutes before being resolved. No specific root cause was publicly disclosed during the investigation period.

We are investigating reports of performance degradation affecting some customer environments in the US East region.

We are actively working to determine the cause and will provide an update within one hour, or sooner as new information becomes available.

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Latest Updates ( sorted recent to last )
1 day ago - at 08/27/2026 06:18PM

We are investigating reports of performance degradation affecting some customer environments in the US East region.

We are actively working to determine the cause and will provide an update within one hour, or sooner as new information becomes available.

1 day ago - at 08/27/2026 06:49PM

We have identified and mitigated the issue causing performance degradation for customer environments in the US East region. Performance has improved significantly, and we are receiving positive confirmation from affected customers.

Our teams will continue to closely monitor the environments over the coming hours. We will provide our final update within the next hour, or sooner if additional information becomes available.

We apologize for the impact this issue may have caused and appreciate your patience as we worked to resolve it.

1 day ago - at 08/27/2026 07:59PM

We have resolved the issue that caused performance degradation for customer environments in the US East region. Affected environments have returned to expected performance levels, and our teams will continue to monitor closely to ensure ongoing stability. 

If you continue to experience any issues, please open a support case so our team can investigate and assist you directly.

We sincerely apologize for the disruption this issue caused and appreciate your patience while we worked to restore normal services.

1 day ago - at 08/27/2026 10:09PM

We are aware of a recurrence of the issue causing performance degradation for some customer environments in the US East region. Our teams are actively investigating and working toward mitigation to restore expected performance levels as quickly as possible. 

We will continue to monitor closely and provide updates as more information becomes available. 

We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.

1 day ago - at 08/27/2026 11:18PM

We are aware of a recurrence of the issue causing performance degradation for some customer environments in the US East region. Interventions have been implemented and we are currently observing that normal performance has resumed.

We are still investigating the cause of this incident and are actively monitoring performance. The next update will be provided at 12:00 PM UTC.

We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.

1 day ago - at 08/28/2026 12:01AM

We experienced a recurrence of the issue causing performance degradation for some customer environments in the US East region. Interventions have been implemented and we are continuing to observe normal performance.

We are also actively monitoring performance and will provide the next status update at 02:00AM UTC.

We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.

1 day ago - at 08/28/2026 02:00AM

Interventions have been successfully implemented, and we are continuing to observe normal performance in this region.

We are maintaining active monitoring and will provide the next status update at 04:00AM UTC.

about 23 hours ago - at 08/28/2026 03:58AM

No further issues have been reported, and we are continuing to observe normal performance in this region.

We are maintaining active monitoring and will provide the next status update at 06:00AM UTC.

about 20 hours ago - at 08/28/2026 06:07AM

No further issues have been reported, and we are continuing to observe normal performance in this region.

We are maintaining active monitoring and will provide the next status update at 08:00AM UTC.

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