Outage in Dynatrace
Support Portal Experience Impacted by a Communication Issue
Resolved Minor
August 28, 2026 - Started about 14 hours ago
- Lasted 40 minutes
Incident Report
Summary AI Generated
Dynatrace's Support Portal experienced a communication issue lasting 40 minutes that prevented customers from submitting messages within existing support cases. During the outage, customers were directed to use the chat channel as an alternative. The issue was resolved without escalation beyond a minor incident classification.
We are investigating issues with communicating via a Support case within the Support portal. Customers will experience errors communicating into cases on the Support portal. Customers can continue to reach out via chat if you need immediate assistance.
We will have an update within the next one hour unless new information is available.
We apologize for the inconvenience this has caused.
We will have an update within the next one hour unless new information is available.
We apologize for the inconvenience this has caused.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
about 14 hours ago - at 08/28/2026 12:53PM
We are investigating issues with communicating via a Support case within the Support portal. Customers will experience errors communicating into cases on the Support portal. Customers can continue to reach out via chat if you need immediate assistance.
We will have an update within the next one hour unless new information is available.
We apologize for the inconvenience this has caused.
Latest Dynatrace outages
Latency and Slower Response in East US Deployment - 16 days ago
Event Triggers for Workflows are Impacted - 16 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
