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Outage in e-conomic

Aiia: Posteringerne ikke bliver hentet til bankafstemning / Aiia: The entries are not being retrieved for bank reconciliation.

Resolved Minor
January 14, 2025 - Started about 1 year ago - Lasted 2 days
Official incident page

Incident Report

I øjeblikket kan man opleve, at bankforbindelsen er synkroniseret til dags dato, men ingen posteringer ses i bankafstemningen. Vi er ved at undersøge, hvad vi kan gøre. Et workaround der kan virke, hvis forbindelsen er aktiv: Orange tandhjul > Alle indstillinger > Integrationer > Bankintegrationer > Fjern forbindelse til konto fra kontoplan > Fjern forbindelse > Forbind til konto fra kontoplan > Forbind. Currently, you may experience that the bank connection is synchronized to the current date, but no entries are visible in the bank reconciliation. We are investigating what we can do. A workaround that might work if the connection is active: Orange gear icon > All settings > Integrations > Bank integrations > Disconnect account from Chart of accounts > Revoke connection > Connect to account from chart of accounts > Connect.
Components affected
e-conomic Aiia

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/16/2025 01:35PM

Forbindelsen er genetableret, og posteringerne indlæses nu til bankafstemningen.

The connection has been re-established, and the entries are now being loaded into the bank reconciliation.

INVESTIGATING about 1 year ago - at 01/14/2025 08:18AM

I øjeblikket kan man opleve, at bankforbindelsen er synkroniseret til dags dato, men ingen posteringer ses i bankafstemningen.
Vi er ved at undersøge, hvad vi kan gøre.

Et workaround der kan virke, hvis forbindelsen er aktiv:
Orange tandhjul > Alle indstillinger > Integrationer > Bankintegrationer > Fjern forbindelse til konto fra kontoplan > Fjern forbindelse > Forbind til konto fra kontoplan > Forbind.

Currently, you may experience that the bank connection is synchronized to the current date, but no entries are visible in the bank reconciliation. We are investigating what we can do.

A workaround that might work if the connection is active:
Orange gear icon > All settings > Integrations > Bank integrations > Disconnect account from Chart of accounts > Revoke connection > Connect to account from chart of accounts > Connect.

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