Outage in EBANX

MEXICO - ISSUER BANCOPPEL OUTAGE

Resolved Minor
April 03, 2025 - Started 29 days ago - Lasted about 16 hours
Official incident page

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Outage Details

Card Transactions from ISSUER BANCOPPEL are presenting declines in payment processing due to Issuer Outage. Transactions will be rejected by the platform during this period. Country: Mexico Issuer: Bancoppel Date: 04/03/2025 Duration: Unknown Expected behaviour: Transactions declined or Timeout
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/04/2025 12:54PM

The issuer response time come back to normal and approval rates are back in normal standards.
The main affectation happened between 19:30 and 21:30 UTC, period where all transactions were declined.

INVESTIGATING 29 days ago - at 04/03/2025 09:23PM

Card Transactions from ISSUER BANCOPPEL are presenting declines in payment processing due to Issuer Outage. Transactions will be rejected by the platform during this period.

Country: Mexico
Issuer: Bancoppel
Date: 04/03/2025
Duration: Unknown
Expected behaviour: Transactions declined or Timeout

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