Outage in EBANX

Degraded partner performance

Resolved Minor
April 13, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing degraded performance with our payment partner PSE (ACH Colombia S.A.). The issue started at 17:00 UTC and is still ongoing. This may impact transactions processed through PSE, especially for users in Colombia. We are actively monitoring the situation and will provide updates as they become available.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/13/2025 07:29PM

The issue with degraded performance affecting our payment partner PSE (ACH Colombia S.A.) has been resolved.

As of 18:30, transactions are being processed normally again, and the service is operating as expected.

We will continue to monitor the situation to ensure stability.

IDENTIFIED about 2 months ago - at 04/13/2025 06:06PM

We are currently experiencing degraded performance with our payment partner PSE (ACH Colombia S.A.). The issue started at 17:00 UTC and is still ongoing.

This may impact transactions processed through PSE, especially for users in Colombia.

We are actively monitoring the situation and will provide updates as they become available.

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