Outage in EBANX

Degraded performance on PagoEfectivo payments

Resolved Major
May 07, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

As of May 7th, 2025, at 11:32 UTC, we’re observing issues affecting PagoEfectivo payment processing. Our team is actively monitoring the situation alongside the provider. Some merchants may experience delays or failures when creating or processing payments through PagoEfectivo. We’ll provide updates as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/07/2025 03:58PM

The issue affecting our communication with PagoEfectivo has been resolved. As of 15:08 UTC, service has returned to normal, and all operations are functioning as expected.

We’ll continue to monitor the situation closely and will follow up with a summary report if needed.

IDENTIFIED 2 days ago - at 05/07/2025 03:05PM

As of May 7th, 2025, at 11:32 UTC, we’re observing issues affecting PagoEfectivo payment processing. Our team is actively monitoring the situation alongside the provider.

Some merchants may experience delays or failures when creating or processing payments through PagoEfectivo.
We’ll provide updates as soon as more information becomes available.

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