Outage in Ecanvasser

Disruption to outbound email service delivery

Resolved Major

January 28, 2022 - Started over 4 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware of an issue with the service delivery of outbound emails for some of our customers. We are investigating the issue and will update here as soon as we have identified the issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 01/28/2022 03:20PM

This incident has now been resolved thank you for your patience on the matter.

MONITORING over 4 years ago - at 01/28/2022 02:32PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 4 years ago - at 01/28/2022 02:23PM

We are continuing work on resolving the issue : We will update here as soon as the fix has been deployed

IDENTIFIED over 4 years ago - at 01/28/2022 12:17PM

We are continuing work on resolving the issue : We will update here as soon as the fix has been deployed.

INVESTIGATING over 4 years ago - at 01/28/2022 10:14AM

We have determined what the issue is with the delivery of outbound emails and we’re working to resolve this.
We will update here as soon as the fix has been deployed.

INVESTIGATING over 4 years ago - at 01/28/2022 08:24AM

We are continuing to investigate this issue.

INVESTIGATING over 4 years ago - at 01/28/2022 08:24AM

We are aware of an issue with the service delivery of outbound emails for some of our customers.
We are investigating the issue and will update here as soon as we have identified the issue.

Latest Ecanvasser outages

Connectivity issues - over 3 years ago

Trouble logging in - about 4 years ago

Identified service disruption - over 4 years ago

Trouble logging in - over 4 years ago

Customers may have difficulty accessing the Web App - about 5 years ago

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