Outage in Ecanvasser

Trouble logging in

Resolved Major

November 02, 2021 - Started over 4 years ago - Lasted about 10 hours
Official incident page

Incident Report

Some users may be experiencing trouble when logging in Our engineering team is currently investigating issues related to this. We will send an additional update in 60 minutes.

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 11/03/2021 09:37AM

The issue has now been resolved.
Apologies for any disruption that this may have caused any users.
Mitigation measures have been implemented to prevent this issue from reoccurring

INVESTIGATING over 4 years ago - at 11/03/2021 09:36AM

The issue has now been resolved.
Apologies for any disruption that this may have caused any users.
Mitigation measures have been implemented to prevent this issue from reoccurring

MONITORING over 4 years ago - at 11/02/2021 11:33PM

We are continuing to monitor for any further issues.

MONITORING over 4 years ago - at 11/02/2021 11:32PM

We’ve deployed a fix and users should now be able to access the app without issue.
We’re monitoring to ensure the fix resolves any impacted users.

INVESTIGATING over 4 years ago - at 11/02/2021 11:24PM

Some users may be experiencing trouble when logging in
Our engineering team is currently investigating issues related to this.

We will send an additional update in 60 minutes.

Latest Ecanvasser outages

Connectivity issues - over 3 years ago

Trouble logging in - about 4 years ago

Disruption to outbound email service delivery - over 4 years ago

Identified service disruption - over 4 years ago

Customers may have difficulty accessing the Web App - about 5 years ago

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