Outage in Echo360
Recording Processing Delays (APAC Region)
Resolved Minor
April 17, 2026 - Started 2 days ago
- Lasted about 9 hours
Incident Report
We experienced an issue in the APAC region that caused some recordings to fail processing.
A fix has been deployed and verified, and new recordings are now processing normally. We are currently reprocessing affected recordings.
We will continue monitoring and will provide a further update once all impacted recordings have been successfully processed.
A fix has been deployed and verified, and new recordings are now processing normally. We are currently reprocessing affected recordings.
We will continue monitoring and will provide a further update once all impacted recordings have been successfully processed.
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Latest Updates ( sorted recent to last )
2 days ago - at 04/17/2026 12:16PM
We experienced an issue in the APAC region that caused some recordings to fail processing.
A fix has been deployed and verified, and new recordings are now processing normally. We are currently reprocessing affected recordings.
We will continue monitoring and will provide a further update once all impacted recordings have been successfully processed.
2 days ago - at 04/17/2026 03:08PM
A fix has been deployed and verified for the issue affecting recording processing in the APAC region.
We are continuing to reprocess recordings that were impacted during the incident. Processing performance is improving, but delays may still occur for some recordings while we work through the backlog.
We will provide a further update once all impacted recordings have been successfully processed.
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