Outage in Edgenuity
Instructional Services and Academies - Some Students Cannot Open Imagine Edgenuity
Resolved MajorIncident Report
Summary AI Generated
Some students experienced error messages when attempting to open Imagine Edgenuity courses, preventing access to their educational content. A temporary workaround was available by clearing browser cookies while the team worked on a permanent fix. The issue was resolved after 26.6 hours, allowing students to resume their coursework normally.
Our team is actively investigating an issue impacting Instructional Services and Academies. Some students receive an error message when they attempt to open Imagine Edgenuity courses. Users can clear their browser cookies to resolve this situation temporarily. The team is preparing a more permanent solution as well.
We apologize for the inconvenience and will provide an update soon.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/21/2026 07:29PM
We are happy to report that users should now be able to resume activities without difficulty.
We apologize for the prior inconvenience.
MONITORING
1 day ago - at 05/21/2026 06:19PM
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
INVESTIGATING
3 days ago - at 05/20/2026 04:55PM
Our team is actively investigating an issue impacting Instructional Services and Academies. Some students receive an error message when they attempt to open Imagine Edgenuity courses. Users can clear their browser cookies to resolve this situation temporarily. The team is preparing a more permanent solution as well.
We apologize for the inconvenience and will provide an update soon.
Latest Edgenuity outages
Imagine Learning Classroom - Users Cannot Log In - 16 days ago
Imagine Edgenuity - Schedules Created by Administrators not Running - about 1 month ago
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