Outage in Edgio

Issue impacting Edgio Support ticket generation

Resolved Minor
October 20, 2023 - Started almost 2 years ago - Lasted about 10 hours

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Outage Details

We are investigating an issue that might be impacting Support ticket generation.

Edgio Engineers are actively investigating customer impact, affected services, and remediation steps.

For urgent issues and/or requests please reach out to us via our phone system @ 1 (602) 850-5200
Components affected
Edgio Support Ticketing System
Latest Updates ( sorted recent to last )
almost 2 years ago - at 10/20/2023 07:26AM

We are investigating an issue that might be impacting Support ticket generation.

Edgio Engineers are actively investigating customer impact, affected services, and remediation steps.

For urgent issues and/or requests please reach out to us via our phone system @ 1 (602) 850-5200

almost 2 years ago - at 10/20/2023 11:47AM

Engineers have identified an issue with the support@edg.io email address. Customers are advised to use the email tickets@edg.io which is correctly opening tickets within our system.

almost 2 years ago - at 10/20/2023 12:54PM

Edgio Engineers have resolved the issue with receiving emails to the support@edg.io address.

Engineers will closely monitor this process for any further issues. Customers are advised to call into the Support line @ 1 (602) 850-5200 if they do not receive an automated response with a ticket number within 10 minutes of submitting a ticket request.

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