Outage in Edgio

Identified Issue with Edgio Support Ticketing System

Resolved Minor
October 25, 2023 - Started almost 2 years ago - Lasted about 2 hours

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Outage Details

We are investigating an issue that may be impacting our Support communications, where updates are not being prorated to the email distribution lists specified in tickets. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 20-30 minutes or as new information becomes available.
Components affected
Edgio Support Ticketing System
Latest Updates ( sorted recent to last )
almost 2 years ago - at 10/25/2023 02:41PM

We are investigating an issue that may be impacting our Support communications, where updates are not being prorated to the email distribution lists specified in tickets. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 20-30 minutes or as new information becomes available.

almost 2 years ago - at 10/25/2023 03:38PM

We have identified an issue that is impacting support communications through the Edgio Support ticketing system. Customers may experience delays in support communications. Edgio Engineers have engaged further resources and are actively investigating remediation steps. If you require urgent assistance with an issue, please reach out via phone 1-877-334-3236

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