Outage in Edgio

Change to the ServiceNow Application

Resolved Major
November 07, 2023 - Started almost 2 years ago - Lasted 14 days

Need to monitor Edgio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Edgio, and never miss an outage again.
Start Free Trial

Outage Details

Edgio has recently made an update to ServiceNow applications. We have momentarily limited user visibility tickets to only tickets opened by specific users rather than the ability to see all tickets opened under a user’s company. Further updates will be provided as progress is made. We do apologize for the inconvenience.
Components affected
Edgio Support Ticketing System
Latest Updates ( sorted recent to last )
almost 2 years ago - at 11/07/2023 06:43PM

Edgio has recently made an update to ServiceNow applications. We have momentarily limited user visibility tickets to only tickets opened by specific users rather than the ability to see all tickets opened under a user’s company. Further updates will be provided as progress is made. We do apologize for the inconvenience.

almost 2 years ago - at 11/14/2023 09:52PM

The Edgio team continues to work with our ticketing vendor. At this time, user ticket visibility remains limited to only tickets opened by the user. Further updates will be provided as progress is made. We do apologize for the inconvenience.

Latest Edgio outages

Possible Issue with Video Streaming Service - 9 months ago
Possible Issue with Edgio Sailfish MCC Login - 9 months ago
Possible Issue with Edgio Sailfish Network Service (KHH) Taiwan - 10 months ago
Identified Issue with Edgio Streaming Service - 10 months ago
Issue with EQ Reporting - Processing of reporting data has stopped - 10 months ago

The Status Page Aggregator Built for IT Managers

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook