Possible Issue with Edgio EdgePrism LVP Analytics Service

We are investigating an issue that might be impacting the Edgio EdgePrism LVP Analytics Service. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 60 minutes or as new information becomes available.

Edgio has identified an issue impacting the Edgio EdgePrism LVP Analytics Service. Edgio Engineers have found that LVP analytics are currently delayed however, it has been confirmed that there is no data loss. Next expected update: 60 minutes or as new information becomes available.

Edgio Engineers continue to address the problem impacting LVP analytics delay. Edgio has confirmed that there is no data loss, however customers will continue to experience a delay in accessing their data until the incident is mitigated. Next expected update: 60 minutes or as new information becomes available.

Edgio Engineers has addressed the problem impacting LVP analytics delay; however, work continues to try and bring analytics up to date. Next expected update: 60 minutes or as new information becomes available.

Edgio engineers continue to make progress with bringing analytics up to date. Next expected update: 60 minutes or as new information becomes available.

Edgio engineers continue to work to on bringing analytics up to date. Next expected update: 2 hours or as new information becomes available.

Engineers continue to work on bringing LVP analytics up to date. Progress is being made but will take some time for data to catch up. Next expected update: 2 hours or as new information becomes available.

Edgio Engineers have mitigated the LVP analytics issue. All new requests is processing as intended. The team is currently working on restoring older requests. Should you have any further issues with submitting new requests please reach out to the Edgio support team.

Edgio Engineers have resolved the LVP analytics issue. All requests are processing as intended. Should you have any further issues with submitting new requests please reach out to the Edgio support team.

Edgio Engineers, in an abundance of caution, will be stopping processing of new analytics data temporarily while they rebuild the data missing due to the initial issue. While this rebuild is running, you may see a delay in new analytics data. Processing will resume and the delayed data will begin populating once the rebuild has completed.