Possible Issue with Edgio EdgePrism Storage Services

We are investigating an issue that might be impacting the Edgio EdgePrism storage ingest for all prod2 customers. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps.

Edgio team has confirmed origin storage ingest is currently unavailable to Prod2 clients. This issue has been escalated and is currently being addressed. More updates will be provided as soon as they become available.

Edgio engineers have mitigated the issue and confirmed that origin storage services are again working for prod2.

Edgio Engineers are investigating further reports of issues with the Prod2 storage cluster. Customers may observe issues ingesting content as well as egress of fresh content from the storage cluster to end-users if it has not previously been cached on the edge.

Next expected update within 60 minutes or as new information becomes available.

Edgio Engineers continue to work on restoring service to the Prod2 Storage Cluster.

Engineers are working on migrating the impacting systems to a different location with this expected to be complete within the next 60 minutes.

Next expected update within 60 minutes or as new information becomes available.

Edgio Engineers have completed the work to migrate impacted systems to a different location which has resolved the issue with the Prod2 Storage Cluster.

Customers are encouraged to report any further issues with the Edgio Support Team at support@edg.io or +1 602-850-5200.