Outage in Edgio

Possible Issue with Edgio Sailfish Network Service Route DNS

Resolved Minor
May 24, 2024 - Started 7 months ago - Lasted about 10 hours

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Outage Details

We are investigating an issue that might be impacting the Edgio Sailfish Network Service Route DNS. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps.
Components affected
Edgio DNS Edgio MCC
Latest Updates ( sorted recent to last )
7 months ago - at 05/24/2024 07:39PM

We are investigating an issue that might be impacting the Edgio Sailfish Network Service Route DNS. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps.

7 months ago - at 05/24/2024 08:04PM

Edgio engineers are currently working to address an issue impacting the Edgio Sailfish Network Service Route DNS. Clients are currently unable to make any changes to their ROUTE DNS records. The next expected update will be within 1 hour.

7 months ago - at 05/24/2024 08:20PM

Edgio engineers are currently working to address an issue impacting the Edgio Sailfish Network Service Route DNS. In order to address this issue DNS route the ability to make updates/fetches will be taken offline momentarily to apply the fix. This will not impact DNS service for clients. More updates will be provided as soon as it becomes available.

7 months ago - at 05/24/2024 09:36PM

Edgio engineers are continue to address an issue impacting the Edgio Sailfish Network Service Route DNS. Edgio has started the process of applying a fix, during this period the ability to make updates/fetches will be taken offline. This will not impact DNS service for clients. More updates will be provided as soon as it becomes available.

7 months ago - at 05/24/2024 11:43PM

Edgio engineers are continue to make progress addressing the issue impacting the Edgio Sailfish Network Service Route DNS. The ability to make Route DNS record changes continues to be unavailable. Route DNS continues to operate as intended. More updates will be provided as soon as it becomes available.

7 months ago - at 05/25/2024 01:09AM

Edgio engineers have been able to fix the issue impacting the Edgio Sailfish Network Service Route DNS. The ability to make Route DNS changes has been restored. Should you encounter any further issues with Route DNS, please reach out to the Edgio Support team.

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