Outage in Edgio

Possible Issue with Edgio EdgePrism Control Reporting Services

Resolved Minor
June 25, 2024 - Started 6 months ago - Lasted 6 days

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Outage Details

We are investigating an issue that might be impacting the Edgio EdgePrism Control Reporting Service. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 60 minutes or as new information becomes available.
Components affected
Edgio Control
Latest Updates ( sorted recent to last )
6 months ago - at 06/25/2024 06:22PM

We are investigating an issue that might be impacting the Edgio EdgePrism Control Reporting Service. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 60 minutes or as new information becomes available.

6 months ago - at 06/25/2024 07:02PM

Edgio is addressing an issue that might be impacting the Edgio EdgePrism Control Reporting Service. Clients may encounter issues with Control reporting data not populating. Next expected update: 60 minutes or as new information becomes available.

6 months ago - at 06/25/2024 07:47PM

Edgio continues to make progress on restoring the EdgePrism Control Reporting service. Clients may experience an inability to view data via Control until the issue is fully resolved. Next expected update: 60 minutes or as new information becomes available.

6 months ago - at 06/25/2024 09:22PM

Edgio has made progress on restoring the EdgePrism Control Reporting service. Clients will now begin to see data via Control, however it delayed. Teams are working to bring the data up to date. Next expected update: 60 minutes or as new information becomes available.

6 months ago - at 06/25/2024 10:41PM

Edgio has been able to mitigate the incident impacting the EdgePrism Control Reporting service. Clients may still see delayed data or gaps in data, Edgio is aware of this and currently working on getting it addressed. Edgio will continue to monitor and make adjustments to help process data faster until everything is up to date. Further updates will be provided once the data is fully caught up.

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