Outage in Edgio

Edgio's ticketing system currently unavailable

Resolved Minor
October 15, 2024 - Started 2 months ago - Lasted about 3 hours

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Outage Details

Edgio has identified an issue that is impacting our ticketing system. Engineers are actively working with our vendor to get this issue resolved. For emergencies, please contact our support team at +1 602-850-5200.

Next expected update: 60 minutes or as new information becomes available.
Components affected
Edgio Support Ticketing System
Latest Updates ( sorted recent to last )
2 months ago - at 10/15/2024 01:14PM

Edgio has identified an issue that is impacting our ticketing system. Engineers are actively working with our vendor to get this issue resolved. For emergencies, please contact our support team at +1 602-850-5200.

Next expected update: 60 minutes or as new information becomes available.

2 months ago - at 10/15/2024 03:17PM

Edgio is currently working with our vendor to resolve issues affecting the ticketing system. At this time, the problem is limited to inbound emails from clients to Edgio. Outbound emails from Edgio to clients, as well as issues reported through Edgio’s Client Portal, are not affected. For urgent matters, please contact our support team at +1 602-850-5200. We will provide further updates as soon as they become available.

2 months ago - at 10/15/2024 03:55PM

Edgio has mitigated the issue that was impacting our ticketing system. Tickets and email replies are now being processed.

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