Outage in edX

Password Reset Link Issue

Resolved Minor
August 21, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

IsDown continuously monitors the edX status page and multiple sources to provide up-to-date information. Check back with us for the latest edX uptime status.

Outage Details

We are hearing reports that learners are not able to reset their passwords as the confirmation emails contain faulty links. We are currently investigating the issue.
Components affected
edX Homepage edX Student Courseware
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/21/2024 07:33PM

This issue has been resolved. Users should be able to reset passwords. Please reach out to support if still having issues resetting your password.

IDENTIFIED 2 months ago - at 08/21/2024 06:59PM

We have identified a potential cause of the issue and are currently implementing a solution.

INVESTIGATING 2 months ago - at 08/21/2024 06:53PM

We are continuing to investigate this issue. If you are having issues resetting your password, please reach out to edX Support at info@edx.org.

INVESTIGATING 2 months ago - at 08/21/2024 06:32PM

We are hearing reports that learners are not able to reset their passwords as the confirmation emails contain faulty links. We are currently investigating the issue.

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