Outage in edX

Fulfillment Delays

Resolved Minor
September 13, 2024 - Started 9 months ago - Lasted about 2 hours
Official incident page

IsDown continuously monitors the edX status page and multiple sources to provide up-to-date information. Check back with us for the latest edX uptime status.

Outage Details

We are noticing reports of delays in learners' enrollment status updating after a purchase. We have identified the issue and are working to bring performance back up to normal speed.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 09/13/2024 07:46PM

Performance of the student courseware is back to normal and stable.

MONITORING 9 months ago - at 09/13/2024 07:38PM

Performance has returned to normal on student courseware. We'll continue to monitor to ensure stability.

MONITORING 9 months ago - at 09/13/2024 07:10PM

We've implemented a fix that requires a rollout over time. Thus, we're continuing to see some performance issues in the student courseware, but they are decreasing. We're currently monitoring until performance fully returns back to normal.

IDENTIFIED 9 months ago - at 09/13/2024 06:24PM

Purchase fulfillment performance is now back to normal. However, downstream effects are still causing slowdowns in the student courseware. We are currently rolling out a fix for this.

IDENTIFIED 9 months ago - at 09/13/2024 06:18PM

We are noticing reports of delays in learners' enrollment status updating after a purchase. We have identified the issue and are working to bring performance back up to normal speed.

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