Outage in edX

Delay in course purchase/upgrade display

Resolved Minor
October 29, 2024 - Started about 2 months ago - Lasted about 7 hours
Official incident page

IsDown continuously monitors the edX status page and multiple sources to provide up-to-date information. Check back with us for the latest edX uptime status.

Outage Details

We are investigating an issue that is resulting in a delay between the time that a course is purchased or upgraded and when that course appears for learners on the learner home page. Learners who have recently purchased/upgraded a course should wait and refresh their home page before trying to check out again.
Components affected
edX Checkout edX Student Courseware
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/29/2024 11:37PM

All purchases have been processed and this issue has now been fully resolved.

MONITORING about 2 months ago - at 10/29/2024 07:20PM

There is no longer a delay between course purchases and the course appearing on the learner home page. Learners who have recently purchased/upgraded a course should refresh their home page before trying to check out again. If you completed a purchase and are still not seeing your course, no need to repurchase as we're currently working through a queue of purchases. We will update this status when all these purchases have been restored.

MONITORING about 2 months ago - at 10/29/2024 05:45PM

A fix has been implemented. There is no longer a delay between course purchases and the course appearing on the learner home page. Learners who have recently purchased/upgraded a course should refresh their home page before trying to check out again.

INVESTIGATING about 2 months ago - at 10/29/2024 05:03PM

We are investigating an issue that is resulting in a delay between the time that a course is purchased or upgraded and when that course appears for learners on the learner home page. Learners who have recently purchased/upgraded a course should wait and refresh their home page before trying to check out again.

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