Outage in Egnyte

Intermittent issues in Egnyte Secure & Govern (US and Europe region)

Resolved Major
August 20, 2024 - Started 10 months ago - Lasted 3 days
Official incident page

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Outage Details

Secure & Govern customers that have a Dropbox storage connector may experience issues where the connection has been severed. We are currently working with the provider to re-establish the connection and will post updates here.
Components affected
Egnyte Core Content Classification Egnyte Content Lifecycle Egnyte Advanced Content Classification Egnyte Anomaly Detection Egnyte Issue Processing
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/23/2024 09:45PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

IDENTIFIED 10 months ago - at 08/23/2024 03:44PM

Our team has identified the issue and we’re actively working on a fix. We will post updates here as they become available.

INVESTIGATING 10 months ago - at 08/22/2024 12:14AM

We are continuing the investigation and will post updates here as they become available.

INVESTIGATING 10 months ago - at 08/21/2024 08:04PM

Secure & Govern customers that have a Dropbox storage connector may experience issues where the connection has been severed. We are currently working with the provider to re-establish the connection and will post updates here.

INVESTIGATING 10 months ago - at 08/20/2024 07:23PM

Secure & Govern customers that have a Dropbox storage connector may experience issues where the connection has been severed. We are currently working with the provider to re-establish the connection and will post updates here.

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