Outage in Egnyte

Intermittent issues with Email Notifications in multiple regions

Resolved Minor
August 14, 2025 - Started 23 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating issues with our Email Notifications service in the European and US regions. Some customers using custom SMTP configurations may experience emails being rejected by the recipient. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
Egnyte Email Notifications
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 08/15/2025 01:44AM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

IDENTIFIED 23 days ago - at 08/15/2025 12:34AM

As we continue to work on the identified issue, we will provide more information within the next 120 minutes.

IDENTIFIED 23 days ago - at 08/14/2025 10:30PM

As we continue to work on the identified issue, we will provide more information within the next 120 minutes.

IDENTIFIED 23 days ago - at 08/14/2025 08:28PM

We continue to work on the fix for the identified issue. We will provide an update in the next 120 minutes.

IDENTIFIED 23 days ago - at 08/14/2025 08:09PM

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

IDENTIFIED 23 days ago - at 08/14/2025 07:35PM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING 23 days ago - at 08/14/2025 06:56PM

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

INVESTIGATING 23 days ago - at 08/14/2025 06:23PM

We are currently investigating issues with our Email Notifications service in the European and US regions. Some customers using custom SMTP configurations may experience emails being rejected by the recipient. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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