Outage in Egnyte
Intermittent issues with Email Notifications in multiple regions
Resolved MinorIncident Report
Summary AI Generated
Egnyte experienced an 11.1-hour incident where customers on trial domains received multiple email notifications after mapping a drive using the Desktop App. The issue affected the Email Notifications component across multiple regions, causing users to be spammed with duplicate notifications during normal desktop app usage. The service was fully restored after the team confirmed the resolution and returned email notification behavior to normal.
Some customers on trial domains may receive multiple email notifications after mapping a drive using the Desktop App. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 04/08/2026 09:36AM
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
MONITORING
about 20 hours ago - at 04/08/2026 12:18AM
We are closely monitoring the situation. If you are still experiencing any problems, please contact our support team.
INVESTIGATING
about 21 hours ago - at 04/07/2026 11:33PM
We continue to investigate the issue and will provide an update within the next 60 minutes.
INVESTIGATING
about 22 hours ago - at 04/07/2026 11:01PM
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
INVESTIGATING
about 22 hours ago - at 04/07/2026 10:31PM
Some customers on trial domains may receive multiple email notifications after mapping a drive using the Desktop App. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Latest Egnyte outages
Intermittent issues with Azure SSO login (All regions) - 23 days ago
Intermittent issues in FTP/SFTP & Public APIs (European region) - about 1 month ago
Intermittent issues in WebUI and Desktop App (US-West region) - about 2 months ago
Intermittent issues in Egnyte Secure & Govern (US region) - 2 months ago
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