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Outage in Egnyte

Intermittent issues in US-East region

Resolved Minor
May 06, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Egnyte experienced intermittent issues in the US-East region for 1.7 hours, affecting the Web UI, Preview, WebDAV, Desktop App, and Sync functionality. The team identified the root cause and implemented a fix, with service fully restored after monitoring confirmed normal operations.

We are currently investigating issues in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/06/2026 09:39AM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING 3 days ago - at 05/06/2026 09:34AM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED 3 days ago - at 05/06/2026 09:04AM

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

IDENTIFIED 3 days ago - at 05/06/2026 08:32AM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING 3 days ago - at 05/06/2026 08:01AM

We are currently investigating issues in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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