Outage in Egnyte
Intermittent Issues with the Desktop App (US and EU Regions)
Resolved MinorIncident Report
Summary AI Generated
Egnyte's Desktop App experienced authentication failures for SSO users in the US and EU regions, preventing users from logging into the application. The incident lasted 24 minutes before the team identified the root cause, implemented a fix, and confirmed full resolution of the authentication issue.
We are currently investigating issues with our Desktop App service in the US and EU regions. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
Egnyte Desktop AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/13/2026 09:36PM
Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
MONITORING
3 days ago - at 05/13/2026 09:32PM
A fix has been implemented and we are monitoring the results.
MONITORING
3 days ago - at 05/13/2026 09:32PM
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
IDENTIFIED
3 days ago - at 05/13/2026 09:27PM
Our team has identified the root cause of the issue and is actively working on a resolution. We will provide another update within the next 30 minutes.
INVESTIGATING
3 days ago - at 05/13/2026 09:15PM
We are currently investigating issues with our Desktop App service in the US and EU regions. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
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