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Outage in Egnyte

Intermittent issues in SFTP (US-East region)

Resolved Minor
November 11, 2026 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Egnyte experienced intermittent SFTP issues in the US-East region lasting approximately 46 minutes. The FTP/SFTP component was affected, disrupting file transfer operations for users in that region. A fix was implemented and confirmed resolved, with normal service restored.

We are currently investigating issues with our SFTP service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
Egnyte FTP/SFTP

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/11/2026 07:46PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING 4 days ago - at 11/11/2026 07:34PM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

INVESTIGATING 4 days ago - at 11/11/2026 07:03PM

We are currently investigating issues with our SFTP service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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