Outage in Egnyte
Performance degradation in US-East and US-West region
Resolved MajorIncident Report
Summary AI Generated
Egnyte experienced major performance degradation in the US-East and US-West regions for 2.1 hours, affecting the Web UI, Desktop App, and FTP/SFTP services. Users reported extremely slow file navigation, sync delays, difficulty opening files, and slow loading of cloud-hosted content across multiple access methods. The issue was resolved after the team implemented a fix and confirmed normal service restoration.
We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/04/2026 03:22PM
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
MONITORING
4 days ago - at 05/04/2026 03:11PM
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
INVESTIGATING
4 days ago - at 05/04/2026 03:01PM
We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
INVESTIGATING
4 days ago - at 05/04/2026 02:37PM
We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
INVESTIGATING
4 days ago - at 05/04/2026 02:10PM
We continue to investigate the issue and will provide an update within the next 30 minutes.
INVESTIGATING
4 days ago - at 05/04/2026 01:42PM
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
INVESTIGATING
4 days ago - at 05/04/2026 01:16PM
We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
source IsDown
Egnyte service slowdown and sync issues
Reports started 1 minute before official outage was reported
Users report significant slowdowns with Egnyte, especially using the Desktop App and File Explorer, though the web interface appears unaffected. Common problems include slow file navigation and syncing.
Latest Egnyte outages
Intermittent issues in US-East region - 3 days ago
Intermittent issues in WebUI (US-East region) - 9 days ago
Intermittent issues in WebUI (US-East region) - 9 days ago
Intermittent issues with Email Notifications in multiple regions - about 1 month ago
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