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Outage in Egnyte

Intermittent issues in FTP/SFTP & Public APIs (European region)

Resolved Minor
February 25, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Egnyte experienced intermittent issues with FTP/SFTP and Public APIs services in the European region for approximately 1.1 hours. The incident affected users' ability to access file transfer protocols and API integrations in that geographic area. The team identified and implemented a fix, with services returning to normal operation after monitoring confirmed the resolution was successful.

We are currently investigating issues with our FTP/SFTP & Public APIs services in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 02/25/2026 08:44PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING 1 day ago - at 02/25/2026 08:36PM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED 1 day ago - at 02/25/2026 08:30PM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING 1 day ago - at 02/25/2026 08:16PM

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

INVESTIGATING 1 day ago - at 02/25/2026 07:44PM

We are currently investigating issues with our FTP/SFTP & Public APIs services in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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