Outage in Egnyte
Intermittent issues in WebUI (US-East region)
Resolved MajorIncident Report
Summary AI Generated
Egnyte experienced intermittent issues with their WebUI service in the US-East region for 1.5 hours, causing slow performance and difficulties loading network files, particularly larger ones. Users reported very slow performance throughout the incident. The team implemented a fix and confirmed normal service was restored after monitoring the results.
We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/29/2026 03:45PM
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
MONITORING
2 days ago - at 04/29/2026 03:33PM
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
INVESTIGATING
2 days ago - at 04/29/2026 03:07PM
We continue to investigate the issue and will provide an update within the next 30 minutes.
INVESTIGATING
2 days ago - at 04/29/2026 02:41PM
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
INVESTIGATING
2 days ago - at 04/29/2026 02:15PM
We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
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