Outage in EGYM

DECLARED Incident

Resolved Major

March 20, 2026 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have acknowledged an incident. Wellpass users cannot see the view schedule button on the app. We are investigating this currently. There is no need to notify us of this incident, we will provide you with an update in the next 30 mins

Components affected

EGYM Wellpass

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 03/20/2026 10:51AM

The incident is now resolved.
We have deployed a fix for the problem and the systems are now stable and under monitoring.
Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

INVESTIGATING 2 months ago - at 03/20/2026 10:29AM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

INVESTIGATING 2 months ago - at 03/20/2026 10:15AM

We have acknowledged an incident. Wellpass users cannot see the view schedule button on the app. We are investigating this currently.

There is no need to notify us of this incident, we will provide you with an update in the next 30 mins

Latest EGYM outages

Users cannot check-in to Keepcool / Neoness gyms - about 1 month ago

MMS API v2 have infinite redirect loop - about 2 months ago

C2C Opt Ins Unavailable - 2 months ago

Genius partially unavailable - 2 months ago

Delay in Processing some Connected App Workouts - 3 months ago

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