Outage in EGYM
Users cannot check-in to Keepcool / Neoness gyms
Resolved MajorIncident Report
Users are not able to checkin for Keepcool / Neoness gyms. We are contacting Keepcool to fix the issus as soon as possible.
There is no need to notify us of this incident, we will inform you once the incident is resolved.
Components affected
EGYM GymlibTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/13/2026 04:42PM
The system is back to normal, but if you're still experiencing any issues, please don't hesitate to contact our support team.
MONITORING
about 1 month ago - at 04/13/2026 03:42PM
A fix has been deployed and the issue has been resolved. Some passes created before the deployment (at 5pm) may still be affected.
IDENTIFIED
about 1 month ago - at 04/13/2026 02:16PM
Users who had an existing Keepcool/Neoness account can no longer check in. We have contacted Keepcool's technical support team, who are currently working on a fix.
There is no need to notify us of this incident, we will inform you once the incident is resolved.
IDENTIFIED
about 1 month ago - at 04/13/2026 01:37PM
Users are not able to checkin for Keepcool / Neoness gyms. We are contacting Keepcool to fix the issus as soon as possible.
There is no need to notify us of this incident, we will inform you once the incident is resolved.
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