Outage in EIDO Healthcare
Email to patient feature fails when attaching multiple PDF documents
Resolved Minor
September 01, 2025 - Started 8 months ago
- Lasted 4 days
Incident Report
We are currently investigating this incident.
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Latest Updates ( sorted recent to last )
INVESTIGATING
8 months ago - at 09/01/2025 10:50AM
We are currently investigating this incident.
IDENTIFIED
8 months ago - at 09/01/2025 11:02AM
We have identified the cause of the issue and are working on a fix which should be included in the next patch release.In the meantime, we ask that customers send individual emails for each PDF attachment as needed and we apologise for any inconvenience caused while we work to resolve this.
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