Outage in EIDO Healthcare

Email to patient feature fails when attaching multiple PDF documents

Resolved Minor
September 01, 2025 - Started 14 days ago - Lasted 4 days

Need to monitor EIDO Healthcare outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including EIDO Healthcare, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating this incident.
Components affected
EIDO Healthcare London EIDO Healthcare India EIDO Healthcare Australia
Latest Updates ( sorted recent to last )
INVESTIGATING 14 days ago - at 09/01/2025 10:50AM

We are currently investigating this incident.

IDENTIFIED 14 days ago - at 09/01/2025 11:02AM

We have identified the cause of the issue and are working on a fix which should be included in the next patch release.In the meantime, we ask that customers send individual emails for each PDF attachment as needed and we apologise for any inconvenience caused while we work to resolve this.

Latest EIDO Healthcare outages

Missing laterality option for some lateral procedures - about 1 month ago
Inform PDF Download Centre is down - about 1 month ago
Some consent forms may display non-English content for some customers - 3 months ago
Intermittent site cannot be reached bug affecting some Chrome and Edge users - 6 months ago
Custom front covers not displaying - 7 months ago

Burned by Vendor Downtime? Never Again with Our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook