Outage in EIDO Healthcare

Email to patient feature fails when attaching multiple PDF documents

Resolved Minor
September 01, 2025 - Started about 2 months ago - Lasted 4 days

Incident Report

We are currently investigating this incident.
Components affected
EIDO Healthcare London EIDO Healthcare India EIDO Healthcare Australia
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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 months ago - at 09/01/2025 10:50AM

We are currently investigating this incident.

IDENTIFIED about 2 months ago - at 09/01/2025 11:02AM

We have identified the cause of the issue and are working on a fix which should be included in the next patch release.In the meantime, we ask that customers send individual emails for each PDF attachment as needed and we apologise for any inconvenience caused while we work to resolve this.

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